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Welcome to Amaris BioLabs. Please read these Terms and Conditions (“Terms”) carefully as they govern your use of the Amaris BioLabs website and services (collectively, the “Services”).
By accessing and using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must refrain from using our Services.
You must be at least 18 years of age to use our Services. By using our Services, you represent that you meet this age requirement.
Research Use Only
Our Services and products are for research use only and are not intended for personal use or consumption, nor are they intended to diagnose, treat, cure, or prevent any disease. You agree to use our Services and products in compliance with all applicable laws and regulations. Amaris BioLabs reserves the right to refuse sale if it believes a customer is violating these Terms.
Intellectual Property
All content, logos, graphics, and other material on our Services are the intellectual property of Amaris BioLabs and are protected by copyright and trademark laws. Unauthorized use is prohibited.
Account Information and Purchases
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Order Refusal, Cancellation, and Refunds
Amaris BioLabs reserves the right, at its sole discretion, to refuse, limit, cancel, or terminate any order at any time and for any reason, including but not limited to suspected fraud, misuse, policy violations, product availability issues, pricing or listing errors, regulatory concerns, or any other circumstance deemed necessary by Amaris BioLabs. In the event an order is canceled after payment has been received, a refund may be issued at Amaris BioLabs’ discretion in accordance with our policies.
Final Sales Policy
Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.
Amaris BioLabs does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.
Delivery and Lost/Stolen Packages
Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer. Amaris BioLabs is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.
Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.
Reporting Shipping Errors
In the event of a verified Amaris BioLabs fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify Amaris BioLabs within seven (7) calendar days of the carrier’s delivery date.
This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.
Required Documentation for Claims:
- A full unboxing video recorded from the moment the package is first opened
- Photos of the external packaging
- Photos of the package contents
- Photos of the packing slip enclosed with the order
Claims submitted without all required documentation will be denied.
Upon confirmation of an eligible shipping or fulfillment error caused by Amaris BioLabs, we may, at our sole discretion, issue a replacement of the affected items.
Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.
Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer’s agreement to these Terms.
Communications
By placing an order, creating an account, or otherwise using the Services, you expressly consent to receive communications from Amaris BioLabs, including but not limited to transactional, operational, support-related, and marketing communications, via email, SMS/text message, and other electronic means, using the contact information you provide.
Message frequency may vary. Message and data rates may apply.
You acknowledge that consent to receive communications is not a condition of purchase and that you may opt out of non-transactional communications at any time by following the unsubscribe instructions included in our emails or replying STOP to any SMS message.
Transactional and service-related communications (including order confirmations, shipping notifications, account notices, and support responses) may continue as permitted by law.
Limitation of Liability
To the maximum extent permitted by law, Amaris BioLabs shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Services or any products procured through the Services.
Changes to Terms
We reserve the right to modify these Terms at any time. Your continued use of our Services following the posting of changes constitutes acceptance of those changes.
Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Georgia.
Contact Us
If you have any questions regarding these Terms, please contact us here.
Agreement to Terms
By using our Services, you consent to these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Services.
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Quality Assurance
At Amaris BioLabs, quality is not an option — it’s a promise. Every batch undergoes meticulous testing for purity, vacuum seal integrity, and quantitative accuracy.
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